What Happens During Pickup and Delivery
Knowing what happens at pickup and delivery takes the mystery out of vehicle transport. Here’s the whole flow.
Before pickup
We coordinate a pickup window with you in advance — transport shouldn’t feel last-minute. As the day approaches, we confirm timing. Most vehicles are picked up within about 1–5 business days of the first available date, though windows are estimates until confirmed.
At pickup
- You or another adult (18+) meets the driver.
- Together you do a walkaround inspection, noting existing condition — scratches, dents, chips.
- Both parties sign the Bill of Lading (BOL), which records that condition.
- You hand over the keys.
A large car hauler can’t always reach every street — low branches, tight turns, weight limits. If the truck can’t safely reach your exact address, the driver arranges a nearby safe meeting spot. We get as close as is safe and legal.
In transit
Your vehicle travels our Northwest ⇄ Texas corridor. You can request an update anytime.
At delivery
- You meet the driver at the agreed location.
- Inspect the vehicle against the pickup BOL. Note any new damage before signing.
- Sign the delivery BOL.
- Pay the remaining balance — cash, Zelle, or Cash App.
That signed BOL is your official record of the vehicle’s condition at both ends. How inspections and BOLs work in detail →
Ready to book? Get your Auto Rocket price →